We all know the competition for finding good employees has become increasingly difficult. This makes it more important than ever to keep the good ones we already have. Focusing on ways to motivate and engage your staff is key to successful employee retention.
Much to the chagrin of the hospitality industry in BC, the Government of BC will be eliminating the liquor server wage by 2021. The Fair Wages Commission clearly doesn't understand that liquor servers earn a…
A safe workplace is a great workplace. Creating and maintaining strong health and safety programs shouldn’t just be about compliance with governing bodies; employers should strive to be leaders in the protection of their employees.
In a 2014 survey, “Measuring progress toward a cashless society,” MasterCard found that, while most Canadians use debit or credit cards, cash accounted for more than 40% of consumer transactions. In liquor stores, cash still reigns supreme among many types of customers, including those with a criminal bent. Cash theft is a threat from both within and outside store doors.
Your bartender twists her ankle or your cook is injured from slipping in the kitchen, and they can’t come to work. It’s a scenario you don’t even want to think about—and not just for their sake, but for yours. For a small pub or bar, you are already tight on staff, so even one workplace accident can spell disaster.
People working in the liquor industry have to be extremely diligent when dealing with intoxicated patrons, yet there are times when employees are unclear about their legal responsibilities and what they should do with those patrons.
In the competitive world of liquor retailing, managers always need to look at ways to do something better than the store down the road. Carefully consider every aspect of your operation to see what improvements…
The Government of Alberta is supporting enterprising Albertans during the current economic downturn by providing training on running their own business. Albertans looking to take new products, services or ideas to market can work with …
Of all the best practices we've explored as trainers, the practice of providing positive feedback to motivate learners and to encourage change in order to improve and enhance outcomes takes precedence. The following exercise demonstrates…
Termination of employment can be used as a negative consequence, a threat and even as a power statement. This should not be the case. Termination could be and should be the outcome of a carefully…
Managing employees' performance and controlling labour costs continue to demand a significant portion of management's attention. Fueled by increasing minimum wages, labour scarcity, and hyper competition for talented staff, operators are finding it increasingly difficult…
